Please read these terms and conditions carefully before using Our Service.
By submitting your cards to Golden Grading, you acknowledge that you have read, understand, and agree to be bound by all of these Terms and Conditions in their entirety, including every limitation on our liability set out below. You submit your cards to us at your own risk, and if you do not agree to all of these terms, please do not submit your cards.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Country refers to: Louisiana, United States
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Golden Grading LLC, 4700 Millwood Drive, Baton Rouge, LA 70879.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Check-In means the point at which Your package has been received, opened, and checked into Our system; that is, the package has been physically received at Our facility, opened by Our staff, and its contents individually recorded in Our system. “Checked In” has the corresponding meaning.
- Drop-Off Location means an independent, separately owned and operated third-party business, such as a retail card shop, that has a current written drop-off agreement with the Company and that You may choose to use to hold and forward Your cards to Us for grading. A Drop-Off Location is not an agent, employee, partner, joint venturer, franchisee, or representative of the Company, regardless of how the Company or anyone else lists, advertises, or describes it, regardless of any compensation the Company pays it, and regardless of any forms, labels, packaging, signage, or other materials the Company supplies to it. A common carrier transporting a sealed package under its own tracking number (for example, USPS, UPS, or FedEx) is not a Drop-Off Location; a retail business that accepts Your cards over the counter for forwarding to Us is. Other businesses and persons that accept, hold, forward, or help prepare Your submission without such an agreement are treated as Drop-Off Locations as described in the section titled “Third-Party Drop-Off Locations.”
- Raw Card Review means Our service in which a card is reviewed and assigned a grade, then returned in a sealed top loader with a tamper-evident label showing that grade and a serial number, rather than being encapsulated in a slab.
- Service refers to the Website.
- Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
- Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
- Website refers to Golden Grading, accessible from goldengrading.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Grading Is an Opinion
All grades and evaluations assigned by Golden Grading are Our subjective professional opinion and are final. We do not guarantee that any card will receive a particular grade, and a difference of opinion about a grade is not a defect and is not grounds for a refund. If You disagree with a result, You may resubmit the card as a new paid order at the applicable fees and shipping cost. Grading standards may change over time, and a card resubmitted at a later date may receive a different grade.
Your Representations
By submitting cards to Us, You represent and warrant that: (a) You are the lawful owner of the cards or are authorized by the owner to submit them; (b) the cards are free of any liens, security interests, or claims; and (c) to the best of Your knowledge, the cards are authentic and have not been trimmed, recolored, restored, cleaned, or otherwise altered or tampered with. You agree to provide written proof of Your authorization to submit upon Our request.
Altered, Counterfeit, and Prohibited Items
Golden Grading will not grade cards that, in Our sole judgment, are counterfeit or bear evidence of trimming, recoloring, restoration, or other alteration or tampering, or that are of questionable authenticity. Because determining this requires review by Our graders, the standard fee still applies to such cards, and they will not be encapsulated. We reserve the right to refuse to grade, and to return, any card for any reason. If We believe a card is counterfeit or was submitted in violation of these Terms, We may retain the item as required by law, report the matter to the appropriate authorities, and deactivate any related certification in Our records.
Turnaround Times
Any turnaround time We state is an estimate only and is not a guarantee. Estimated turnaround begins on the later of the date Your invoice is paid in full and the date Your cards are Checked In (not when Your package is received, and not when You leave Your cards with a Drop-Off Location), and may be affected by submission volume, payment or shipping issues, holidays, and other circumstances. No time counts toward any turnaround estimate while Your cards are at a Drop-Off Location, in transit to Us, or not yet Checked In, and no statement by a Drop-Off Location about turnaround is binding on Us. Time is not of the essence. Except as expressly provided in the section titled “Third-Party Drop-Off Locations,” a delay, for any reason, does not entitle You to cancel Your order, to a refund, credit, or discount, to expedited or free service, or to any other remedy, and is not a breach of these Terms. Service-level names describe the level of priority You request, not a promise that Your order will be completed within that time.
Third-Party Drop-Off Locations
Independent card shops and other third-party businesses may accept Your cards at their premises and forward them to Us for grading. We may list, advertise, or refer to these businesses as authorized drop-off locations or submission partners. Separately, other third parties that have no agreement with Us – for example, a vendor, dealer, or booth operator at a card show, trade show, or other event – may offer to collect Your cards, forward them to Us, or help You prepare or send a submission. This section applies whenever You submit cards to Us through, or with the help of, any of these third parties, and every such third party is treated under these Terms as a Drop-Off Location whether or not it has an agreement with Us (see paragraph 3 below). This section should be read together with the sections titled “Shipping and Risk of Loss,” “Inspection and Reporting,” and “Limitation of Liability.”
1. Acceptance of These Terms. By delivering Your cards, Your paperwork, or any payment to a Drop-Off Location for forwarding to Us, You accept and agree to these Terms, which are available at goldengrading.com/terms and, on request, from the Drop-Off Location. Every drop-off submission must be accompanied by a Company submission form or online order completed and confirmed by You; that form incorporates these Terms. We may refuse, hold, or return at Your expense any submission that is not so accompanied. If You do not agree to these Terms, do not submit cards through a Drop-Off Location.
2. Drop-Off Locations Are Independent Businesses. Each Drop-Off Location is an independent business that is not owned, operated, controlled, or supervised by the Company. No Drop-Off Location, and none of its owners or staff, is Our agent, employee, partner, joint venturer, franchisee, or representative, and none of them may act for Us or bind Us. Describing a business as an “authorized” drop-off location or a “submission partner” means only that it has a written agreement with Us to forward packages containing customer submissions; it is not an endorsement of that business and not a grant of authority to act for Us. A Drop-Off Location may receive a referral fee or commission from Us and may use forms, labels, packaging, or signage that We supply. None of that makes it Our agent or changes this section.
3. You Choose Whether to Use a Drop-Off Location. We do not audit, inspect, supervise, or guarantee any Drop-Off Location, and Our listing of a business is not a representation about its security, honesty, insurance, or reliability. Our website lists current Drop-Off Locations; You are responsible for confirming a business’s status before leaving cards with it, and for deciding whether to entrust Your cards to it. If You leave cards for submission to Us with – or are helped to prepare, package, or send a submission by – any business or person that is not a Drop-Off Location, including a vendor, dealer, or booth operator at a card show, trade show, or other event, or any person who collects cards from multiple owners and submits them together, that business or person acts solely on Your behalf and not Ours, and this section applies to Your submission as if that business or person were a Drop-Off Location. We are not responsible for any card handled by any such business or person until Your package has been received, opened, and checked into Our system.
4. The Drop-Off Location Acts for You. When You leave cards, paperwork, or payment with a Drop-Off Location, that business holds, stores, packages, and ships them because You have chosen to use it, on Your behalf and not as Our agent. Delivery of Your cards to a Drop-Off Location is not delivery to Us. Acts and omissions of a Drop-Off Location in holding, packaging, or shipping Your cards are attributed to You for purposes of these Terms. Until Your package is physically received at Our facility (or collected by Us as described below), Your cards are not in Our custody, and no deposit, bailment, custodial, or safekeeping relationship of any kind exists between You and the Company.
5. Risk Before Your Package Reaches Us. As stated in the section titled “Shipping and Risk of Loss,” We are not responsible for any card until Your package has been received, opened, and checked into Our system (“Check-In”). Until Your package is physically received at Our facility (or collected by Us as described below), You bear all risk of loss, theft, damage, misplacement, miscounting, commingling, or delay affecting Your cards. For example, We are not responsible or liable for:
(a) how long Your cards remain at a Drop-Off Location, or its failure or delay in shipping them to Us;
(b) loss, theft, damage, misplacement, commingling, or mishandling of Your cards by a Drop-Off Location or its owners or staff;
(c) inadequate packaging or an uninsured or unsuitable shipping method used by a Drop-Off Location;
(d) loss, theft, damage, or delay while Your cards are in transit from a Drop-Off Location to Us, even if We provide or pay for the shipping label, packaging, or carrier account, unless We or Our personnel collect and transport the package Ourselves, in which case Our custody begins on collection as described in paragraph 6 below; and
(e) any difference between the cards, counts, or condition You state You left with a Drop-Off Location and the cards, counts, and condition actually recorded at Check-In.
Any claim arising from the acts or omissions of a Drop-Off Location or a carrier must be pursued against that business or that carrier, not against Us. Nothing in these Terms waives, releases, or limits any claim You may have against a Drop-Off Location or a carrier.
6. Our Custody at Our Facility. A package is in Our custody from the time it is physically received at Our facility and, if We or Our personnel collect Your sealed package from a Drop-Off Location, from the time We take possession of it. From that point We will use reasonable care, and We will use commercially reasonable efforts to complete Check-In promptly, normally within five (5) business days of carrier-confirmed delivery to Us or of collection. Nothing in this section limits Our responsibility for the acts or omissions of Our own personnel after Your package is in Our custody; that responsibility is subject to the section titled “Limitation of Liability.”
7. Your Invoice Is Your Check-In Confirmation. After Your cards are Checked In, We will send an invoice for Your order (currently via PayPal) to the email address on Your submission. That invoice is Your confirmation that Your package was Checked In, and it reflects the services and card count recorded at Check-In. Our Check-In record is presumed correct. You must review Your invoice promptly when You receive it. If the card count or services on the invoice do not match what You state You submitted, or if You otherwise dispute the recorded count or condition, You must notify Us in writing (email to grade@goldengrading.com is sufficient) within seven (7) days after We send the invoice, and We will review Our intake records and respond. A difference between what You left with a Drop-Off Location and what We actually received is otherwise a matter between You, the Drop-Off Location, and the carrier, and You should pursue it with them promptly, while their records are still available.
8. Missing Inbound Packages; Carrier Claims. If You have not received an invoice or other confirmation from Us that Your cards were Checked In within thirty (30) days after the date You left Your cards with a Drop-Off Location, You must notify Us in writing within sixty (60) days after that drop-off date; if You do not, You waive any claim against the Company arising from the loss, non-arrival, or delayed arrival of that submission before Your package is in Our custody as described in paragraph 6 above. Once Your package is in Our custody or Your cards are Checked In, this notice requirement ceases to apply, no notice under it is required, and no waiver under this paragraph arises. The notice requirement and waiver in this paragraph do not apply to, and do not limit: (a) any responsibility We have for a package after it is in Our custody as described in paragraph 6 above (including a package that carrier records show was delivered to Our facility, or that We collected, but that was never Checked In), which responsibility remains subject to the section titled “Limitation of Liability”; or (b) any claim arising at or after Check-In, such as a count or condition dispute under paragraph 7. You may contact Us at any time to ask whether Your package has been received or Checked In, and We will tell You what Our records show. Keep evidence of Your drop-off date. Shipments on labels We provide carry no declared value and no insurance unless You purchase coverage through Us before the Drop-Off Location ships; if You purchase coverage through Us, any amount payable under that coverage is payable in accordance with its terms and is not affected by anything else in this section or by paragraph 11 below. If an inbound package shipped on a label or carrier account We provided is lost or damaged in transit, We will, at Your written request, either file and reasonably pursue the carrier claim and remit to You any amount the carrier pays for Your loss, or assign to You, to the extent assignable, Our rights against the carrier for that shipment and provide the shipping records reasonably needed to pursue the claim. This cooperation, together with any coverage You purchased through Us, is Your sole recourse against Us for loss or damage occurring while Your package is in the carrier’s possession, and it does not make Us liable for the carrier’s loss itself; it operates alongside, and is expressly preserved by, the refund described in paragraph 11 below, and it does not limit any responsibility We have for a package after it is in Our custody as described in paragraph 6 above.
9. Statements by Drop-Off Locations. No Drop-Off Location may make any promise, representation, or guarantee on Our behalf, including about grades, grading standards, turnaround times, pricing, fees, refunds, insurance, or the eligibility of any card for any service. Any such statement is that business’s own statement, does not bind Us, and does not modify these Terms, and You agree that You have not relied on any such statement. Our obligations to You are stated exclusively in these Terms, Our published pricing, and written communications We send You directly. The pre-printed text of Our submission form is part of these Terms; counts, descriptions, notes, or other entries added to a form by You or by a Drop-Off Location are Your submission information only and are not statements or commitments of the Company.
10. Payments. Grading fees are payable by You directly to Us through Our website or invoice. Drop-Off Locations are not authorized to collect Our fees, and money or other value You hand to a Drop-Off Location is not received by Us unless and until We actually receive it. Any fee a Drop-Off Location charges for its own services is a matter between You and that business. After Your cards are Checked In, We will send Your invoice to the email address on Your submission and will accept payment directly from You, and We may retain Your cards until payment in full. If the invoice remains unpaid ninety (90) days after We send it, We may return Your cards ungraded to the address on Your submission at Your expense, and Our obligations for that order end on delivery to the carrier.
11. Orders With No Checked-In Cards. If no cards associated with Your paid order are Checked In within sixty (60) days after payment, We may cancel the order and will refund the grading fees paid to Us for that order, less any nonrefundable charges stated at checkout, and upon Your written request at any time after that sixty (60) day period We will cancel the order and issue that refund. This refund is Your sole remedy against the Company for a submission that never reaches Check-In, except for: (a) any responsibility We have for a package after it is in Our custody, as described in paragraph 6 above and in the section titled “Shipping and Risk of Loss,” which remains subject to the section titled “Limitation of Liability”; (b) the carrier-claim cooperation described in paragraph 8 above; and (c) any amount payable under coverage You purchased through Us for that submission, whose premium We will also refund if no amount is payable under that coverage. Cancellation and this refund are not an admission of any responsibility for Your cards.
12. Return of Graded Cards Through a Drop-Off Location. We will ship Your graded cards to a Drop-Off Location for pickup only if You select that option on Our submission form or online order. By selecting it, You designate that Drop-Off Location as Your agent to receive the returned package on Your behalf, and carrier-confirmed delivery to the Location constitutes delivery to You. We will notify You at the email address on Your submission when the package ships, including the carrier and tracking information. Risk of loss passes to You once We deliver the package to the carrier, as stated in the section titled “Shipping and Risk of Loss.” From carrier-confirmed delivery, the Drop-Off Location holds Your cards solely on Your behalf and at Your risk, and We are not responsible for loss, theft, damage, delay, release to any person, or any failure or refusal by the Location to release Your cards, except during any period in which the Location withholds Your cards at Our written instruction. Title to Your cards remains with You at all times. If a Drop-Off Location fails or refuses to release Your returned cards, notify Us in writing; We will confirm to the Location in writing that the cards are Your property and must be released to You. Any further claim for the Location’s refusal, misdelivery, or retention lies against the Location. If You do not select drop-off return, We will ship Your graded cards to the address on Your submission.
13. Changes to Drop-Off Locations. We may add, suspend, or remove any Drop-Off Location at any time. If We suspend or remove a Location while Our records show that Your submission is at that Location or in transit to or from it, We will notify You at the email address on Your submission and, for graded cards not yet shipped, will ship them to Your address instead of to the Location. Suspension or removal of a Location does not by itself create any liability of the Company.
14. Savings. This section allocates responsibility among You, the Drop-Off Location, the carrier, and the Company; it does not exclude or limit any liability that cannot be excluded or limited under applicable law, including Our liability for Our own intentional or gross fault. If any part of this section is held unenforceable, it will be enforced to the maximum extent permitted, and the rest of this section and these Terms will remain in effect.
Shipping and Risk of Loss
You are responsible for properly packaging Your cards, whether they are packaged by You or by a Drop-Off Location on Your behalf and even if We supply packaging materials, and for all cost and risk of loss, theft, damage, or delay while Your package is in transit to Golden Grading, whether the package is shipped by You or by a Drop-Off Location, and even if We provide or pay for a shipping label; if, instead, We or Our personnel collect and transport Your package from a Drop-Off Location Ourselves, Our custody begins on collection, as described in the section titled “Third-Party Drop-Off Locations.” We are not responsible for any card until Your package has been received, opened, and checked into Our system (“Check-In”). This applies however Your cards reach Us, including submissions made through a Drop-Off Location (see the section titled “Third-Party Drop-Off Locations”). Once Your package is physically received at Our facility (or collected by Us or Our personnel from a Drop-Off Location) it is in Our custody, and We are responsible for the acts and omissions of Our own personnel from that point, subject to the section titled “Limitation of Liability.” You are responsible for obtaining Your own inbound insurance if desired. For drop-off submissions shipped on a label We provide, inbound insurance or declared value is available only if You purchase it through Us before the Drop-Off Location ships; otherwise the shipment travels uninsured and at Your risk, subject to the carrier-claim cooperation described in the section titled “Third-Party Drop-Off Locations.” For return shipping, You may purchase insurance through Us (added to Your invoice) or arrange Your own coverage; risk of loss for returned cards passes to You once We deliver the package to the carrier. This applies equally where, at Your election on Our submission form or online order, Your returned cards are shipped to a Drop-Off Location for pickup; in that case, carrier-confirmed delivery to the Drop-Off Location constitutes delivery to You, as described in the section titled “Third-Party Drop-Off Locations.”
Inspection and Reporting
When You receive Your returned cards, You must promptly inspect them and report any damage, error, or discrepancy to Us in writing within seven (7) days of delivery. If, at Your election, Your returned cards are shipped to a Drop-Off Location, We will notify You at the email address on Your submission when the package ships to that Location, including tracking information; the seven (7) day period then runs from the date the carrier first reports delivery to the Location and ends, at the latest, thirty (30) days after that carrier-confirmed delivery, regardless of when You collect Your cards, provided We have sent that shipment notice. If You do not report a missing or non-delivered package within thirty (30) days of the expected delivery date, You waive any related claim. For return shipments, the expected delivery date is the estimated delivery date shown in the shipment notice We send You (including notice of shipment to a Drop-Off Location) or, if none is shown, fourteen (14) days after the date of that notice. For inbound drop-off submissions, this sentence does not apply; the reporting rule in the section titled “Third-Party Drop-Off Locations” applies instead. Timely reporting is a condition of any claim under these Terms.
Photographs and Records
Golden Grading may photograph and keep records and data about the cards You submit and the grades assigned. You agree that We may use these images and data for Our business records, quality control, certification-lookup database, and marketing, without further compensation to You. We will not publish Your name or personal information for marketing purposes without Your consent.
Certification Lookup
Golden Grading provides an online certification lookup so You can confirm the details associated with a certification number. Verifying a certification number does not by itself guarantee that a physical item is genuine, and We encourage buyers to purchase graded cards only from trustworthy sources.
Raw Card Review serial numbers are not searchable. Every Raw Card Review label carries a serial number, but that number is assigned for Our internal tracking and record-keeping only. Raw Card Review cards are not encapsulated in a Golden Grading slab and are not entered into Our certification-lookup database, so a Raw Card Review serial number will not return a result in the online certification lookup, and the lookup cannot be used to verify a Raw Card Review label or grade. A Raw Card Review grade is Our opinion of the condition of the card at the time it was reviewed and is not a certification of the card. Only cards encapsulated in a Golden Grading slab are included in the certification lookup.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
In the event that we are responsible for the loss, theft, disappearance, or damage of your card during processing (processing begins at Check-In and ends when we deliver your package to the carrier for return shipment), our liability for each affected card is limited to that card’s actual raw value, not to exceed $25 per card, and our total liability for any single order will not exceed $250 in the aggregate. Except as otherwise expressly provided in these Terms, this shall be the sole and exclusive remedy available to the customer for any such damages. To the maximum extent permitted by law, if, notwithstanding the sections titled “Third-Party Drop-Off Locations” and “Shipping and Risk of Loss,” we are found responsible for any card before Check-In, for any act or omission of a Drop-Off Location, or for any card after delivery to a Drop-Off Location for return, our liability is limited in the same way. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for our own intentional or gross fault.
Order Cancellation Policy: Once an order has been shipped to us, cancellations will not be accepted.
Payment Terms: Payment for all services must be received in full prior to the shipment of any cards. We do not offer payment plans or installment options. Payment must be made directly to Us through Our website or invoice; amounts You hand to a Drop-Off Location or any other third party are not received by Us unless and until We actually receive them.
Failure to Pay: If payment has not been received within three (3) months from the date of your invoice, you will forfeit all rights and ownership of the cards. Ownership of the cards will be transferred to us, and no refunds will be issued. This three (3) month period applies to invoices dated on or after July 16, 2026. For invoices dated before July 16, 2026, Golden Grading will provide at least 30 days’ written notice before treating your order as forfeited.
Indemnification
You agree to indemnify and hold harmless Golden Grading and its owners, employees, and service providers from and against any claims, costs, losses, damages, fees, and expenses (including reasonable attorneys’ fees) arising out of or relating to Your breach of these Terms, Your violation of any law or the rights of any third party, or Your submission of any card that is stolen, counterfeit, altered, or not owned by or authorized to You.
“AS IS” and “AS AVAILABLE” Disclaimer
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the Company’s providers make any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law, Venue & Disputes
These Terms and Your use of the Services are governed by the laws of the State of Louisiana, without regard to its conflict-of-law rules. If You have any concern or dispute, You agree to first try to resolve it informally by contacting Us. Any dispute, claim, or legal action that is not resolved informally must be brought exclusively in the state or federal courts located in East Baton Rouge Parish, Louisiana, and You and the Company consent to the personal jurisdiction and venue of those courts and waive any objection to venue there.
Force Majeure
Golden Grading will not be liable for, or considered in breach of these Terms because of, any delay or failure to perform caused by events beyond Our reasonable control, including acts of God, natural disasters, fire, flood, war, civil unrest, labor shortages, and interruptions or failures of carriers, utilities, transportation, or communication systems.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Entire Agreement and Assignment
These Terms, together with Our Privacy Policy and the pre-printed instructions included on Our submission form (whether You complete that form directly or at a Drop-Off Location), constitute the entire agreement between You and the Company regarding the Services and supersede all prior agreements and understandings. Counts, descriptions, notes, or other entries added to a submission form by You or by a Drop-Off Location are Your submission information, not statements or commitments of the Company. No statement, promise, representation, receipt, or document made or issued by a Drop-Off Location forms part of this agreement, modifies these Terms, or binds the Company. You may not assign or transfer Your rights or obligations under these Terms without Our prior written consent.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: grade@goldengrading.com